Social Media Monitoring

A great way to see what the public is saying. With our Reply Pro interface you may monitor online reviews, social media, direct messages, manage listings, and directly integrate with our other product offerings and powerful “Dragon” Reporting. And with the help of a feature called “Jenny,” customers can receive responses faster with Jenny’s recommended response feature. An additional premium feature “Corporate Buzz.” enables clients to see reviews from their employees about their organization on sites like Indeed and Glassdoor. See an aggregated view of social media mentions for a single corporate presence – or group hundreds of locations and see aggregated social media and sentiment analysis.

Social Media Monitoring

Give your clients more than mystery shopping!

SASSIE’s SMM (Social Media Monitoring) collects reviews and feedback from multiple sources and displays them right on their Dragon Shop Views.

SMM can save your clients hours of tedious browsing and proactively alert them to issues that need attention and public comments that need responses.