Mystery Shopping

Mystery Shopping is an effective and unique market research tool using professional evaluators (Mystery Shoppers) to perform customer shopping scenarios and report on every aspect of their experience. Mystery Shopper feedback provides valuable insights which take the mystery out of service, customer satisfaction, and quality improvement. Evaluate a company’s standards, compliance, security, training needs, continuous improvement, and monitor competition. We even provide a way to complete offline shops with a mobile device via “Rover Shop” mobile app. Analyze collected data through our industry leading reporting system. And make data instantly actionable with our Kaizen Action Plan.