Appeals

Derived from the original feature called Change Request, use Appeals to make your mystery shopping programs more than a commodity.  Now bigger and better than ever because it’s more configurable than ever before.  Once SASSIE Support has activated it in your system, you are ready to take advantage of this great technology.

Key benefits and advantages of using Appeals:

• Configurable process for improved results
• Request changes down to the question level  
• Mediator option to finalize decisions
• Increases manager engagement
• Create “stickiness” with your clients
• Reduce your operational costs (The client can handle most of the disputes)
• Provides more accurate visit results and reporting = happy clients
• Create organic growth by increasing rates when used