Appeals
Originally known as the “Change Request” feature, Appeals is a great asset to make mystery shopping more than a commodity. While some of our partners use this attribute consistently, many of you may not be aware of how beneficial this can be for you and your clients.
Benefits of Appeals
- Configurable process for improved results
- Request changes down to individual question level
- Mediator option to finalize decisions
- Increase manager engagement
- Create “stickiness” with your clients
- Reduce your operational costs
- Provides more accurate visit results and reporting
- Create organic growth by increasing rates when used
To learn more you can visit SASSIE Help and search Appeals. Or you can access the information directly by clicking on this link:
https://help.sassieshop.com/support/solutions/articles/9000202862-appeals
We also have a step-by-step video that walks you through the set up process. Here is the link to this video:
https://cdn.sassiex.com/f46b6cef-f406-4721-8544-7808fb39c4fd
Finally, you’ll find a new Marketing document you can download from our website.