According to Merriam-Webster, the definition of Crowdsourcing is as follows: The practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people, especially from the online community rather than from traditional employees or suppliers. atem.

We all realize the importance of making your customers happy, increasing loyalty, and in turn, hopefully getting them to spend more money. I am not here to tell you something you already know. In fact, in an article from Convenience Store News published in January of this year (https://csnews.com/convenience-store-retail-trends-year-review-2019-outlook), the author hits on one of the key trends for 2019 in the convenience store space: loyalty and better utilization of customer data.

Whether you are in retail, hospitality, or the restaurant industry, delivering memorable customer experiences is the key to creating loyal customers. It is hard enough to get customers to visit your brand. You can not assume they are happy with their experience. You as a leader of your company, you need to ensure that you are doing everything in your power to deliver that memorable experience so the customer will come back over and over again.